Refund policy

Mile High Vinyl Return & Refund Policy

At Mile High Vinyl, we ensure that all items sold meet high-quality standards. To protect both you as the buyer and us as the seller, photographs are taken of every item before shipment, including the sleeve for vinyl records. This provides an ironclad record of each item's condition before it leaves our facility.

Additionally, if an item is flagged as being undergraded upon inspection, customers will receive an email notification before the item ships, allowing them to confirm or decline the purchase.

Grading Standards

Music Media (Vinyl, CDs, Cassettes, 8-Tracks, 7” Records):
All items are visually graded according to the Goldmine Standard of Grading.

Other Media (Magazines, VHS Tapes, etc.):
These are visually graded, with a detailed written description provided for transparency.

Buyer Responsibility & Format Verification

Customers are responsible for reviewing all listing details prior to purchase, including format, media type, condition, and photographs.

Mile High Vinyl sells a variety of physical media formats, including vinyl records, cassettes, CDs, and other formats. The format of each item is clearly identified in the listing title, description, and images.

Refunds, returns, or exchanges will not be offered in cases where:

  • an incorrect format was purchased due to buyer oversight

  • the item was accurately listed and shipped as described

  • dissatisfaction is based on format preference rather than listing error

Requests for returns or exchanges based on buyer error, assumption, or preference (including but not limited to ordering a cassette instead of a vinyl record) are considered buyer’s remorse and are not eligible for return or exchange.

Customers are encouraged to contact Mile High Vinyl prior to purchase if confirmation of format or additional clarification is required.

Requesting a Refund

If your purchased item does not match its written description or is graded inaccurately per the Goldmine Standard, you may request a refund.

To initiate a refund request:

  • Send clear pictures or a video file highlighting the issue to milehighvinyl@outlook.com

  • Include a description of the condition issue or, for music-related media, concerns about sound quality

You may be eligible for store credit of equal value or a full refund, issued to the original payment method.

Important Refund Guidelines

  • Refunds will only be processed back to the original payment method. No exceptions — refunds will not be issued outside of Shopify.

  • Refunds must be requested within 30 calendar days of the purchase date. After this period, all responsibility falls on the customer.

  • Refunds will not be granted for buyer’s remorse. If the grading is accurate and the correct item was sent, a refund or exchange will not be issued.

Shipping & Returns

  • Items valued over $20 must be returned to Mile High Vinyl at the customer’s expense.

  • For items under $20, return shipping details will be determined through direct discussion with Mile High Vinyl.

  • Shipping costs are non-refundable. Refunds cover only the cost of the inaccurately graded or incorrect item.

Lost Parcels & Shipping Policies

All orders (except Lettermail Untracked for Canadian customers) are shipped with a tracking number to protect both the business and the buyer.

Once an item has been shipped and tracking is provided, Mile High Vinyl is not responsible for lost parcels. Customers must file claims directly with Canada Post if a package is lost.

Fraud Prevention Policy

All orders flagged as high risk of fraud by Shopify will be immediately canceled, and a refund will be issued to the original cardholder.

🚨 Fraudulent orders will not be accepted under any circumstances.

Any individual found attempting fraud will be permanently blacklisted and banned from making future purchases through Mile High Vinyl. Shopify will be notified, which may impact the ability to purchase from other Shopify merchants.

Mile High Vinyl reserves the right to refuse any communication with flagged fraudulent buyers to protect our reputation and our customers.

Customer Satisfaction & Support

At Mile High Vinyl, we take immense pride in our 5-star rating on TrustSpot and 4.93 rating on Judge.me. We strive to assist every customer with professionalism, transparency, and fairness.

If you have any questions, concerns, or need additional assistance, feel free to contact us at milehighvinyl@outlook.com. We’re happy to help.