Privacy policy

Effective Date: June 28, 2025
Last Updated: June 28, 2025

This Privacy Policy describes how Mile High Vinyl ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.milehighvinyl.ca (the "Site"), use any of our services, or otherwise interact with us (collectively, the "Services").

In this Privacy Policy, "you" refers to anyone who visits our Site, uses our Services, makes a purchase, or otherwise interacts with us.

By using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies, please refrain from using our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for legal, regulatory, or operational reasons. Updates will be posted on this page, and we will update the "Last Updated" date. Where required by law, we will take additional steps to notify you.

2. Information We Collect

a. Information You Provide to Us

We collect the following information you provide when using our Services:

  • Name, address, email address, and phone number

  • Billing and shipping information

  • Account credentials (username, password, security questions)

  • Order history and cart/wishlist data

  • Messages or inquiries sent to customer support

Providing this information is voluntary but may be necessary to access certain features.

b. Information Collected Automatically

We use cookies, pixels, and similar technologies to collect:

  • Device type and browser information

  • IP address and general location

  • Pages viewed, time spent, and other usage data

c. Information from Third Parties

We may collect information from:

  • Service providers such as Shopify

  • Payment processors (e.g., billing info, transaction status)

  • Marketing or advertising partners using tracking technologies

We are not responsible for third-party privacy practices. For Shopify's cookie policy, see: https://www.shopify.com/legal/cookies

3. How We Use Your Information

We may use your personal information to:

  • Provide the Services (e.g., fulfill orders, process payments, manage accounts, send transactional emails)

  • Communicate with you (e.g., customer support, order updates)

  • Market and promote products (e.g., email offers, retargeted ads)

  • Detect and prevent fraud or illegal activity

  • Improve and personalize the Services

  • Comply with legal obligations

4. Cookies & Tracking Technologies

Cookies and similar technologies are used for functionality, analytics, and advertising. You can modify your browser settings to manage cookies, though disabling them may impact your experience.

5. How We Share Your Information

We may share your personal information:

  • With service providers and vendors (e.g., payment processors, fulfillment partners, IT support)

  • With Shopify and other business/marketing partners

  • With affiliates or within our corporate group

  • If required by law (e.g., subpoenas, legal processes)

  • In connection with business transfers (e.g., merger, acquisition)

We have disclosed the following categories of personal information in the past 12 months:

Category Recipients
Identifiers (name, email, address) Service providers, Shopify
Commercial Data (orders, cart info) Service providers
Usage Data (IP, device, browsing) Analytics and ad partners

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

6. User-Generated Content

If you post a review or comment publicly on the Site, it may be visible to others. We are not responsible for how third parties may use or interpret this content.

7. Third-Party Websites & Links

Our Site may link to external websites not controlled by us. We are not responsible for the privacy or security of these sites. Please review their individual privacy policies before providing any personal information.

8. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us to request its deletion.

9. Security & Data Retention

We implement reasonable safeguards to protect your data but cannot guarantee complete security. Do not send sensitive information through unsecure channels.

We retain your information only as long as needed to provide our Services, comply with legal obligations, or resolve disputes.

10. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent

  • Request a copy of your data (portability)

  • Opt-out of marketing communications

  • Restrict certain types of processing

  • Appeal a decision if your request is denied

Canadian users also have rights under PIPEDA and may contact the Office of the Privacy Commissioner of Canada if concerns remain unresolved.

To exercise any rights, email us at milehighvinyl@outlook.com. We may ask for information to verify your identity. You may also designate an authorized agent to make a request on your behalf.

We will not discriminate against you for exercising any of your rights.

11. Complaints

If you are dissatisfied with our handling of your personal information, you may lodge a complaint with your local data protection authority. Canadian users can contact the Office of the Privacy Commissioner of Canada.

12. International Users

Your information may be transferred to and processed in countries outside your own, including the United States. For users in the European Economic Area or United Kingdom, we rely on Standard Contractual Clauses or other recognized mechanisms to lawfully transfer data.

13. Contact Us

For questions, concerns, or to exercise your rights, please contact:

📧 milehighvinyl@outlook.com